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Your privacy is how we build trust

When you open an account at freebitco.in, we collect only what we need to verify your identity, process your DANA, OVO, GoPay and QRIS deposits, and keep your…

Personal data collected only for account verificationDANA, OVO, GoPay, QRIS payment details handled securelyFull transparency on data retention and access
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freebitco.in Your privacy is how we build trust
QUESTIONS ABOUT YOUR DATA

How to request access or changes to your information

Team online

Email Support

Send a request to our privacy team at [email protected] with your account email. Include the specific information you want to review or modify. We respond within 48 hours during business days.

Account Settings

Update your contact details, phone number and email directly in the Account menu on desktop or mobile app. Changes take effect immediately for new logins and communications.

Data Request Form

Open your account dashboard, go to Privacy & Security, and select 'Request Your Data'. We compile a full download of your personal records within 7 business days.

HOW WE SAFEGUARD

What happens to your data after you join

Encryption and Storage

Your personal details and payment history are encrypted with industry-standard TLS 1.3 and stored on isolated servers. We back up account data daily but never sell or share it with third parties outside payment processors and compliance officers.

Cookie and Tracking

We use session cookies to keep you logged in and track your gameplay for fraud prevention. Cookies expire when you log out. You can disable non-essential cookies in browser settings without losing core account functionality.

Data Retention Period

We keep your account data for as long as your account is active plus 3 years after closure for tax and regulatory compliance. Deposit records tied to DANA, OVO, GoPay and QRIS are retained for 5 years per financial law requirements.

Account Security Check

Log in via the website or app and navigate to Settings → Security to review your login history, linked devices and recent withdrawals. You can revoke access from old devices or sessions in real time.

Privacy Officer Contact

For data breach reports, deletion requests or concerns about how we handle your information, email [email protected] or use the in-app Privacy Complaint form. Response guaranteed within 10 business days.

Third-Party Sharing Rules

We share minimal data with payment processors (DANA, OVO, GoPay, QRIS) and KYC verification services only when necessary to process deposits or comply with anti-money laundering regulations. No marketing data is sold.

Privacy questions players ask most

You must provide your full name, date of birth, phone number and email address. These are required to verify your identity and meet local financial regulations. Your DANA, OVO, GoPay or QRIS payment method is linked during deposit; we don't store your full wallet credentials, only the transaction reference.

We retain your account profile for 3 years after closure for tax and legal compliance. Your payment records from DANA, OVO, GoPay and QRIS deposits are kept for 5 years per financial authority rules. After this period, your data is permanently deleted from our servers.

Yes. Go to your Account Settings, find Privacy & Security, and select 'Download My Data'. We compile a complete record of your personal information, account activity and payment history within 7 business days and send it to your registered email.

We do not sell your personal data to any marketing company or unrelated third party. We share information only with payment processors (DANA, OVO, GoPay, QRIS providers), KYC verification services and regulatory authorities when legally required. You receive no marketing emails unless you opt in.

Open Settings, select Account Closure and choose 'Delete All Personal Data'. Your account closes within 24 hours. Historical payment records are anonymised but retained for 5 years to meet financial law requirements where local law permits.

Payment data is encrypted immediately upon submission and processed through secure gateways provided by DANA, OVO, GoPay and QRIS themselves. We never store your full card number or wallet password. Your payment processor handles all sensitive credential storage; we only keep transaction IDs and amounts.

Yes. You can disable non-essential cookies in your browser settings or in-game via Settings → Privacy. Session cookies (required to keep you logged in) cannot be disabled without logging out. Disabling cookies does not affect your account balance or withdrawal ability.

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